.ship-wrap {
max-width: 720px;
margin: 0 auto;
padding: 60px 24px 80px;
font-family: -apple-system, 'Helvetica Neue', Arial, sans-serif;
color: #1C2B18;
}
.ship-badge {
display: inline-block;
background: #EEF2E8;
color: #556447;
font-size: 11px;
font-weight: 600;
letter-spacing: 0.12em;
text-transform: uppercase;
padding: 6px 16px;
border-radius: 99px;
margin-bottom: 20px;
}
.ship-title {
font-size: clamp(28px, 4vw, 40px);
font-weight: 700;
letter-spacing: -0.02em;
margin: 0 0 10px;
line-height: 1.1;
}
.ship-company {
font-size: 13px;
color: #7A8A70;
margin: 0 0 8px;
}
.ship-updated {
font-size: 12px;
color: #A0AF90;
margin: 0 0 48px;
}
.ship-divider {
border: none;
border-top: 1.5px solid #E4EAD8;
margin: 36px 0;
}
.ship-section { margin-bottom: 36px; }
.ship-section-title {
font-size: 16px;
font-weight: 700;
color: #1C2B18;
margin: 0 0 12px;
display: flex;
align-items: center;
gap: 10px;
}
.ship-section-title::before {
content: '';
display: inline-block;
width: 4px;
height: 18px;
background: #556447;
border-radius: 99px;
flex-shrink: 0;
}
.ship-text {
font-size: 14px;
line-height: 1.8;
color: #4A5740;
margin: 0 0 12px;
}
.ship-text:last-child { margin-bottom: 0; }
.ship-list {
list-style: none;
padding: 0;
margin: 0 0 12px;
display: flex;
flex-direction: column;
gap: 8px;
}
.ship-list li {
font-size: 14px;
line-height: 1.7;
color: #4A5740;
padding-left: 20px;
position: relative;
}
.ship-list li::before {
content: '';
position: absolute;
left: 0;
top: 9px;
width: 6px;
height: 6px;
border-radius: 50%;
background: #556447;
}
/* Shipping table */
.ship-table {
width: 100%;
border-collapse: collapse;
margin: 16px 0;
font-size: 14px;
}
.ship-table th {
background: #556447;
color: #fff;
font-weight: 600;
text-align: left;
padding: 12px 16px;
font-size: 12px;
letter-spacing: 0.04em;
text-transform: uppercase;
}
.ship-table th:first-child { border-radius: 10px 0 0 0; }
.ship-table th:last-child { border-radius: 0 10px 0 0; }
.ship-table td {
padding: 12px 16px;
border-bottom: 1px solid #E4EAD8;
color: #4A5740;
vertical-align: top;
}
.ship-table tr:last-child td { border-bottom: none; }
.ship-table tr:nth-child(even) td { background: #F4F7EF; }
.ship-free {
color: #556447;
font-weight: 600;
}
.ship-highlight {
background: #F4F7EF;
border-left: 3px solid #556447;
border-radius: 0 12px 12px 0;
padding: 16px 20px;
margin: 16px 0;
}
.ship-highlight p {
font-size: 14px;
line-height: 1.7;
color: #4A5740;
margin: 0;
}
.ship-contact {
background: #EEF2E8;
border-radius: 16px;
padding: 24px 22px;
margin-top: 48px;
}
.ship-contact-title {
font-size: 15px;
font-weight: 700;
color: #1C2B18;
margin: 0 0 12px;
}
.ship-contact-line {
font-size: 13px;
color: #4A5740;
line-height: 1.8;
margin: 0;
}
.ship-contact-line a {
color: #556447;
text-decoration: none;
font-weight: 500;
border-bottom: 1px solid #C8D4BE;
}
@media (max-width: 600px) {
.ship-wrap { padding: 40px 16px 64px; }
.ship-table th, .ship-table td { padding: 10px 12px; }
}
Legal
Shipping Policy
SCALEFACTORY GROUP LLC — 17350 State Highway 249 Ste 220, Houston, TX 77064, US
Last updated: June 2026
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping Rates & Delivery Times
| Method |
Delivery Time |
Cost |
| Standard Shipping |
5–8 business days |
Free |
| Expedited Shipping |
2–4 business days |
$7.99 |
| Priority Shipping |
1–2 business days |
$14.99 |
Delivery times are estimates and begin from the date of dispatch, not the date of order.
International Shipping
We currently ship to select international destinations. International delivery times vary by country, typically 7–21 business days.
- International orders may be subject to customs duties and import taxes
- These fees are the responsibility of the customer
- We are not responsible for delays caused by customs clearance
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website.
If you have not received a tracking email within 3 business days of your order, please check your spam folder or contact us.
Lost or Stolen Packages
SCALEFACTORY GROUP LLC is not responsible for packages that are lost or stolen after the carrier confirms delivery. If your tracking shows "delivered" but you have not received your package, we recommend:
- Checking with neighbors or building management
- Contacting the carrier directly with your tracking number
- Filing a claim with the carrier if necessary
If your package was lost in transit (before delivery confirmation), please contact us and we will work with the carrier to resolve the issue.
Incorrect Address
Please ensure your shipping address is correct before placing your order. If you notice an error, contact us immediately at admin@scale-factory.io. We cannot guarantee address changes once an order has been dispatched.
Orders returned due to an incorrect address may be subject to a re-shipping fee.
