Privacy policy

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Legal

Privacy Policy

SCALEFACTORY GROUP LLC — 17350 State Highway 249 Ste 220, Houston, TX 77064, US

Last updated: June 2026

Overview

At Flow, your privacy is important to us. This Privacy Policy explains how SCALEFACTORY GROUP LLC collects, uses, and protects your personal information when you visit our website or make a purchase.

We do not sell, trade, or rent your personal information to third parties.

Information We Collect

When you visit our site or place an order, we may collect the following:

  • Name, email address, and shipping address
  • Billing information (processed securely via Shopify Payments)
  • Phone number (if provided)
  • Browser type, IP address, and pages visited (via cookies)
  • Order history and product preferences

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Send promotional emails (only if you opt in)
  • Improve our website and product offerings
  • Comply with legal obligations

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings at any time, though some features of the site may not function properly.

We may also use third-party tools such as Google Analytics and Meta Pixel to better understand how visitors interact with our site.

Sharing Your Information

We only share your personal data with trusted third parties who help us operate our business, including:

  • Shopify (e-commerce platform and payment processing)
  • Shipping carriers (UPS, USPS, FedEx) to deliver your order
  • Email marketing tools (only if you have opted in)

All third parties are required to keep your information confidential and may not use it for any other purpose.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at admin@scale-factory.io.

Security

We implement industry-standard security measures to protect your personal information. All transactions are encrypted via SSL and processed through Shopify's secure infrastructure. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.

Privacy questions? Contact us.

Email: admin@scale-factory.io
SCALEFACTORY GROUP LLC
17350 State Highway 249 Ste 220
Houston, TX 77064, US